All users of Spy2mobile.com are required to accept all the User Agreement
Terms and Conditions
You are obligated by federal, state or local law to use all Spy2mobile.com
software in legal purposes only. You agree to use Spy2mobile.com applications
and services for purposes which are not restricted by your federal, state or
local laws. You agree to check your federal, state or local laws or ask you
legal council to make sure you do everything legally. It is an offense to
install surveillance software onto a cell phone which you do not have proper
authorization to. Spy2mobile.com does not provide service or software to be used
for any illegal purposes. You confirm that you legally own the mobile phone
or other device you will install the software onto, OR you have a written
authorization by the owner to install the software on the mobile phone or device.
We do not take any responsibility for product misuse by any customer using the
software outside of this User Agreement. You also agree that you are not entitled
to any reimbursement for any lawsuits brought against you due to the use of
any of our software products.
We provide Spy2mobile.com software as it is. We are not liable for any type
of damage, litigation, or legal predicaments that may arise and do not
guarantee the applications do not have any omissions, errors or other issues.
We keep all our customers data confidential and private.
We respect your privacy and are committed to protecting it through our
we may collect from you or that you may provide when you visit Spy2mobile.com
(our "Site") and our practices for collecting, using, maintaining,
protecting and disclosing that information.
It does not apply to information collected by:
- On this Site.
- In email, text and other electronic messages between you and this Site.
- When you contact our customer service department for any reason.
- Us through any other means, including on any other affiliated website.
- Any third party, including through any application or content
(including advertising) that may link to or be accessible from the Site.
Third parties, such as payment processing companies and background
screening companies, may have their own privacy policies different
from ours, please check with such third party.
you may not use our Site or our software. By accessing or using this
Conditions. This Policy may change from time to time. Your continued
use of this Site or software after we make changes is deemed to be acceptance
of those changes, so please check these documents periodically for updates.
It is the sole responsibility of the user of Spy2mobile software to ascertain
and obey all applicable laws in their jurisdiction in regard to the use of
If you are in doubt, consult your local attorney before
using the software. By downloading and installing Spy2mobile software you
represent that it will be used only in a lawful manner. Logging other people's
SMS messages & other phone activity or installing Spy2mobile on another
person's phone without their knowledge can be considered as an illegal activity
in your jurisdiction. Spy2mobile assumes no liability and is not responsible
for any misuse or damage caused by us.
3. Children Under the Age of 18
Our Site is not intended for children under 18 (eighteen) years of age.
No one under age 18 may provide any information to the Site and may not
download our software. We do not knowingly collect personal information from
children under 18. If you are under 18, do not register, use or provide any
information on this Site, make any transactions through the Site or provide any
information about yourself to us. If we learn we have collected or received
personal information from a child under 18 without verification of parental
consent, we will delete that information. If you believe we might have any
information from or about a child under 18, please contact us
4. Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Site,
By which you may be personally identified, such as name, postal
address, email address or telephone number.
Your date of birth, gender and third party references.
Regarding user preferences, internet connection, operating
system, browser, equipment you use to access the Site, etc.
We collect this information:
Directly from you when you provide it to us.
Automatically as you navigate through the Site. Information
collected automatically may include usage details, IP addresses
and information collected through cookies and other tracking
From third parties, for example, our business partners.
5. Log Files and Cookies
This Site utilizes industry standard analytics package which gathers
limited information on visitors of our website automatically, and stores
this anonymous information in server log files. This information may include
IP addresses, browser type, basic IP information, referring pages, operating
system used and date/time stamps. This information does not identify
individual users; it is used only for the Site administration, as well as for
analysis of the website usage and trends.
Additionally, cookies may be used to provide easier and faster access to
website features such as logins and/or repeat visits. Cookies are very small
text files that are stored on personal computers for reference purposes. We
do not link the information we store in cookies to any personally
identifiable information you have submitted while on our Site.
We use both session ID cookies and persistent cookies. A session cookie
expires when your browser is closed, and a persistent cookie may stay on
your hard drive for an extended period. Session cookies make it easier for
you to navigate our site; persistent cookies can perform such activities as
storing your password for forums or blogs, so you do not have to sign in
every time you visit those areas, and/or may be used to enable us to track
and target the interests of our users so as to enhance the overall
experience of using our site.
We have no access to or administration abilities over any cookies that are
used by any advertisers on our Site.
6. Information You Provide to Us
The information we collect on or through our Site may include:
Information that you provide by filling in forms on our Site. This
includes information provided at the time of registering to use our
Site, posting a listing, requesting services, participating in forum
or chat interactions. We may also ask you for information when you
report a problem with our Site.
Records and copies of your correspondence (including email
addresses), if you contact us.
Details of transactions you carry out through our Site.
Your search queries on the Site.
7. How We Use Your Information
We use information that we collect about you or that you provide to us,
including any personal information:
To present our Site and its contents to you.
To provide you with information, products or services that you
request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account, including expiration
and renewal notices.
To carry out our obligations and enforce our rights arising from
any contracts entered into between you and us, including for billing
To notify you about changes to our Site or any products or services
we offer or provide though it.
In any other way we may describe when you provide the information.
For any other purpose with your consent.
8. Disclosure of Your Information
We may disclose aggregated information about our users and information
that does not identify any individual without restriction.
We may disclose personal information that we collect or you provide as
We may also disclose your personal information:
To contractors, service providers and other third parties we use
to support our business.
To a buyer or other successor in the event of a merger,
divestiture, restructuring, reorganization, dissolution or other
sale or transfer of some or all of the Site's assets, whether as
a going concern or as part of bankruptcy, liquidation or similar
proceeding, in which personal information about our Site users
is among the assets transferred.
To third parties to market their products or services to you if
you have not opted out of these disclosures.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the
In other cases with your consent.
To comply with any court order, law or legal process, including
to respond to any government or regulatory request.
To enforce or apply our Terms and Conditions.
If we believe disclosure is necessary or appropriate to protect
the rights, property, or safety of the Site, our customers or
9. Accessing and Correcting Your Information
You can review and change your personal information by logging into the
Site and visiting your account profile page.
You may also send us an email at support@Spy2mobile.com to request access
to, correct or delete any personal information that you have provided to
us. We cannot delete your personal information severally, only delete your user account. We may not accommodate a request to change information
if we believe the change would violate any law or legal requirement or
cause the information to be incorrect.
We keep rights to remove/delete your data at the expiry of 6 months for paying users and 30 days for free users.
We may suspend your account at any time, with or without cause.
10. Data Security
Where we have given you (or where you have chosen) a password for access
to certain parts of our Site, you are responsible for keeping this
password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not
completely secure. Although we do our best to protect your personal
information, we cannot guarantee the security of your personal information
transmitted to our Site. Any transmission of personal information is at
your own risk. We are not responsible for circumvention of any privacy
settings or security measures contained on the Site.
page. You are responsible for periodically visiting our Site and this
This policy governs your purchase of Spy2mobile subscription - the smartphone
monitoring service. Please read it carefully before finishing your order as
it sets out your rights in relation to your purchases, including important
limitations and exclusions. Your placement of an order constitutes your
agreement that your order is governed by this policy.
If you are not fully satisfied with your purchase of the software and
services, you can get your money back upon the terms and conditions set
forth below. However, we believe that most of refunds can be avoided if you
get professional help from our experts.
2. Refund Conditions
If the problem is through no fault of us, there will be no refund in this case.
Subject to this Refund Policy conditions, you may be eligible to receive
a full refund within 3 days following the day of your purchase provided
your reasons don't contradict with the Refund Policy conditions.
No refund will be available after this refund period is over.
Your money may be refunded only once. If you buy another Spy2mobile
subscription at a later time, this will not be subject to a refund
Any purchase of the subscription at a discount price is non-refundable.
No refund is due if the customer refuses to upgrade the Spy2mobile
version in the event of performed upgrade on the target phone.
If the user tops up the account, but there has been no fresh data in the account for more than 2 days prior to that, no refund will be available.
3. Force Majeure
No refund shall be granted in case you provide the reasons that are beyond
our control. Those are:
The target phone fails to connect to the Internet (the target phone
account has run out of money, it is beyond services area,
roaming-related issues etc).
If a target phone user changes his carrier and this results in a
partial or complete loss of the Internet connectivity and consequently
incorrect Spy2mobile functioning.
Restoring to factory settings.
A customer refuses to let the customer support team to walk him/her
through the installation process denying the obvious facts of the
Personal reasons ('I don't need it any more',' I changed my mind',
'purchased by mistake' and the like).
Customer does not have physical access to the phone (Customers are
made aware by the information outlined on this website that
unrestricted physical access to the phone -the customer wishes to
spy on is required. If a customer purchases this software and does
not have unrestricted access (including locks, passcodes, etc.) to
the phone to be monitored, we are not liable for refunds due to this
If the customer did not receive the previous data due to the fact
that Spy2mobile has not been installed onto the target phone
If the customer expected more than one target phone to be supported
using one subscription plan.
4. Refund Procedure
All refund requests must be submitted to our Technical Support at
support@SpyToMobile.com. Requests made via a Live Chat or by phone are not
acceptable. The decision about whether to grant a return request is made
within one or two business days. In case of a dispute you will have to
provide strong reasons, examples to back up your claim.
For all orders that are placed on Dispute status, you have 14 days period to
resolve the situation with the Customer Support Manager. If you fail to
provide required information or feedback within time provided, dispute will
be automatically closed.
Failure to provide the information required for dispute resolution within 14
days will result in annulment of the dispute, and no refund will be possible
5. Retention Policy
Purpose of this policy is to consolidate user data retention rules. Current
policy affects all customers who are using Spy2mobile software. It covers
all user data provided and gathered during usage of the Spy2mobile
application. All above mentioned data is stored by us during subscription
lifecycle of application plus 90 days after user account expiration. 90 days
after account expiration we will delete all data, related to your account
including received logs, text, and media. This information can't be
retrieved or recovered. Account of the paid user will be deleted if the user has not logged in for more than six months, has no credits, and there is no new data for this period.